Privacy Policy Yackpot — Protecting Malaysian User Data Security is Our Priority

Yackpot collects various types of information depending on how you interact with our platform. Generally, the data we collect falls into three main categories.

Information You Provide Directly:

• Full name as it appears on your official identification document.
• Date of birth for age verification purposes.
• Registered mobile number and email address.
• Bank account details, card numbers, or eWallet information used for financial transactions.
• KYC documents such as a copy of your ID card, bank statement, or passport where required.
• Information you provide when communicating with the Yackpot support team.

Information Collected Automatically:

• IP address and device information used to access Yackpot.
• Browser data (browser type, operating system version, language settings).
• Gaming activity history, session duration, and game preferences.
• Cookie data and similar tracking technologies.
• Log records capturing the time and actions taken during active sessions.

Every piece of data we collect is used for a specific and legitimate purpose. Yackpot does not use your data in ways you would not expect.

• Account management: Creating and maintaining your user account, including identity verification and password management.
• Transaction processing: Processing deposits, withdrawals, and any financial transactions you carry out on the platform.
• Platform security: Detecting and preventing fraud, money laundering, and suspicious activity.
• Customer support: Answering inquiries, resolving issues, and improving your overall user experience.
• Legal compliance: Meeting reporting and compliance requirements set by relevant authorities.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support.
• Product improvement: Analyzing platform usage in aggregate to develop new features and improve performance.

Yackpot does not sell, rent, or share your personal information with third parties for their own marketing purposes. However, there are certain situations where data sharing is necessary for platform operations:

• Payment service providers: Required financial information is shared with verified payment processors such as DuitNow, FPX, and your chosen eWallet to process transactions.
• Game software providers: Core game data is shared with providers such as Evolution Gaming and Pragmatic Play to ensure smooth gameplay.
• Lawful authorities: Yackpot will disclose required information if ordered by a court or competent authority in accordance with applicable law.
• Analytics services: Aggregated and anonymised data is shared with analytics providers to understand overall platform usage patterns.

All third parties that receive Yackpot user data are bound by strict confidentiality agreements and are only permitted to use that data for the stated purposes.

Yackpot invests seriously in cybersecurity infrastructure to ensure your data is protected at all times. The following are the technical and organizational measures we have in place:

• 256-bit SSL encryption for all data transmitted between your device and Yackpot servers.
• Passwords are stored using strong hashing algorithms — no one on the Yackpot team can view your account password.
• Two-factor authentication (2FA) is available for all accounts as an additional layer of security.
• Continuous account activity monitoring to detect suspicious or unauthorized access.
• Financial data stored in segregated environments protected by additional security layers.
• Regular penetration testing and security audits conducted by certified independent parties.

Yackpot uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain features on the Yackpot platform.

Yackpot Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child's personal data has been collected without proper age verification, we will take immediate action to delete that data and close the account in question.

Parents or guardians who discover that their minor child has registered or used the Yackpot platform are advised to contact our support team immediately via email or the platform's live chat.

As a Yackpot platform user, you have the following rights regarding your personal data. Yackpot is committed to respecting and facilitating the exercise of these rights.

Yackpot operates internationally and user data may be processed or stored on servers located outside Malaysia. Any such data transfers are only made to destinations with an equivalent or higher level of data protection.

We ensure that all cross-border data transfers are protected by appropriate data protection agreements and comply with applicable legal requirements. Yackpot's servers are equipped with strict security controls regardless of their geographical location.

Yackpot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features.

When significant changes occur, we will:

• Updating the "Effective Date" at the top of this document.
• Sending notifications to active users via registered email or in-platform notifications.
• Displaying a clear notice on the Yackpot homepage for a specified period.

Continued use of the Yackpot platform after changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data at Yackpot, please contact us through the following channels:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available on the Yackpot platform, 24 hours a day, 7 days a week.
• Privacy Response Time: Privacy-related requests are answered within 7 to 30 business days depending on the complexity of the request.

For issues related to responsible gaming or self-imposed limits, please refer to the Responsible Gaming us. For general questions about the platform, visit the FAQ we may have the answer you are looking for.